Privacy

Privacy Policy

Cutting Edge collects information that helps us respond to commercial equipment inquiries, service questions, facility planning requests, and downloadable resource requests. Typical information includes name, business email, company, facility type, region, phone number, and project notes.

How information is used

We use submitted information to answer questions, prepare product recommendations, schedule calls, provide service documentation, and improve our website content. Project details may be shared internally with sales, engineering, service, and logistics personnel when they are needed to respond accurately.

Operational data

If a customer later connects equipment telemetry or operator dashboards under a separate agreement, that information is governed by the applicable commercial contract and technical documentation. This website policy covers website interactions and inquiry forms only.

Retention and choices

We retain inquiry records for a reasonable business period so that teams can continue project conversations and maintain service context. Visitors may request correction or removal of contact information by contacting [email protected].

Security

We use practical administrative and technical safeguards for inquiry data. No website transmission can be guaranteed perfectly secure, so visitors should avoid submitting sensitive credentials, payment card details, or confidential facility security plans through open text fields.

Business communications

After an inquiry, Cutting Edge may send project-related follow-up, technical questions, catalog references, service notes, or meeting invitations. We may also send limited business updates related to commercial fitness equipment, arcade redemption systems, lifecycle planning, and operator resources. Recipients can ask us to stop non-essential messages, though we may still send transactional communication related to an active request, service matter, or contract.

Third parties

We do not sell inquiry information. We may use service providers for hosting, email delivery, customer relationship management, analytics, and document sharing. Those providers are expected to handle data for the services they perform. When a project requires logistics, installation, financing, or regional service coordination, we may ask for permission to introduce an appropriate partner before sharing project details beyond Cutting Edge.